Saving a worklist’s “sort by column” preference is an interesting feature because while the concept has been around forever, technically it just came out officially with the 4.3 release. What do I mean exactly? Well the “sort by” preference has always been available in Cerb4 for those who were lucky enough to figure it out; often in [...]

If this doesn’t qualify as a Hidden Gem! I don’t know what does — have you even heard of the debug menu before today? No. Well for the uninitiated, every copy of Cerb4 has an extra area for basic troubleshooting. The table of contents is accessed by visiting a URL similar to the following in [...]

If you look at the regular ‘mail’, ‘Search’ tab, you’ll notice there is a dedicated ticket mask filter and ticket ID filter. However the “Ticket Quick Search” bar in the top right corner only has a dropdown option of “Ticket ID”, which you might assume only accepts IDs. So what do you do when a customer [...]

If you’ve been following our latest development, you know that in 4.2.3 we finally added a way for administrators to manage the system’s Watchers. As an admin you can create new watchers for all your workers OR modify, disable, or delete any watchers they have already configured. But did you realize that you can also prevent [...]

It would be nice to be able to search Cerb4′s own help system from within cerb4, in a nice obvious place. I’m often wondering how to configure this or that thing … I answered this post in the forums the other day, and while it didn’t turn out to be quite what he was looking for, [...]

I don’t know of any feature in Cerb4 that deserves the title of Hidden Gems! more than the Sticky and Stackable mail filters. Even though they’ve been around since version 4.1, I will be the first to admit they aren’t promoted too heavily in our documentation, so today we’ll give them a little more recognition. [...]

Another blog post and the start of yet another series. Hidden Gems! will consist of short snippets with a simple goal — highlighting an overlooked piece of Cerb4 functionality that you can easily fit in to your existing workflow. These write-ups will be concise tutorials, with a couple of screenshots, on some of the lesser known [...]