Happy 2010! We have a lot of confidence in our Devblocks platform as we enter the new year, and we’re working on a major upgrade which will power Cerb5. In the meantime, we have several new applications to release that use Devblocks, and they benefit greatly from the experience we’ve gained from working on Cerb4 over the past 3 years. When we use outside applications in conjunction with our helpdesk, we’re constantly wishing we had features like Cerb4’s customizable lists, workspaces, custom fields, peek, bulk update, permissions, and plugins. We hope to replicate some of Cerb4’s success by approaching these new projects with similar innovation and the same commercial open source mindset.

Our design goals for Cerb5 involve bolstering Devblocks, the web-API, documentation, and the plugin system. We’re trimming down the dependencies that we’ve used as scaffolding (e.g. ADODB), which will speed things up even more, and we’re exploring more optimization ideas. For major features, we’re working on e-mail broadcasting functionality (CRM) and far more flexible e-mail templates. Keep an eye on the project portal for a detailed list.

This month is also our project’s birthday!

We started working on Cerberus Helpdesk in January 2002, so Cerby is turning 8 years old this month. We owe our vitality to all of you! In celebration and gratitude, we’re discounting 5-pack Cerb4 licenses to $250 (33% off; a $125 savings) through January 31st 2010. That’s also nearly a 50% discount from purchasing 5 worker licenses individually. There’s no restriction on the number of discounted 5-packs you can order.

If you’ve been considering purchasing Cerb4, or expanding the number of workers using your existing helpdesk, here’s a link to the shop with the discounted price:
http://shop.webgroupmedia.com/cerb4-on-site.html

Thanks for being a part of the project!

- Jeff Standen, Chief of R&D, WebGroup Media LLC.