Our next entry in the Screen-by-Screen walkthroughs is going to be nice and short!

There really isn’t a whole lot of content in the ‘System’ tab and most of it is pretty self-explanatory, but there are a couple of important sections detailing the current state of your Helpdesk worth visiting.

System Settings

Your IP address (127.0.0.1) is not authorized to update/debug this helpdesk (or run scheduler jobs). Your administrator needs to authorize your IP in Helpdesk Setup or in the framework.config.php file under AUTHORIZED_IPS_DEFAULTS.

If it does, just go back to this section and add the IP address from the error message.

Storage Information

This is the one area of the ‘System’ tab you may need to browse regularly if you’re concerned about disk space. If you signed up for the on-demand hosted plan with us, we have three tiers primarily based around storage usage (5, 10, 15GB). I imagine shared hosting plans from other companies have a similar businesses plan, so use this information to your advantage.

When space becomes an issue, the easiest way to do some “spring cleaning” is to delete your old tickets and/or attachments. Remember attachments can be deleted separately without affecting their corresponding tickets from the ‘Attachments’ tab.

License Registration

Whether you went with a Community or Paid license, you’re going to register Cerb4 with whatever key we e-mail you. After you enter your license, the “free mode” information will be replaced with the name of the company and e-mail you registered with us, along with how many workers you’re allowed to have. Both can be handy if you ever need to contact us.

• e-mail address and license information from your order: Fairly obvious what we want here, except for maybe the serial key format. Make sure you include the BEGIN and END lines when copy & pasting.

That’s it! I told you it would be quick :D

Browse the entire series: Table of Contents, Previous: Scheduler tab .

-joegeck@wgm