When you adopt Cerb4 you’re benefiting from the feedback of thousands of community members who came before you.  You also become a new voice in the community, encouraged to add your own opinions and experiences to the mix.  We get better feedback about where you would like to see the project go next; and you’ll have the confidence of knowing there’s a team of people working every day to make your online communications more efficient (while you focus on what you do best).  Your input is how we decide what our priorities are — so take advantage of it!

Blog

URL: http://www.cerb4.com/blog/
Volume: Low (a few posts a month)

The blog is our primary channel for sharing:

• New Releases
• Tips & Tricks
• Community Mailbag
• Highlighting New Resources
• Sneak Peeks of Upcoming Functionality

Twitter

URL: http://twitter.com/cerb4
Volume: Medium (a couple messages per day)

We use Twitter to share our daily goals and progress in real-time.  If you want to be among the first people to see things as they’re being built, and occasionally get a sneak peek not announced anywhere else, then sign up and follow us on Twitter.

The following WebGroup Media staffers also have active Twitter streams:

• Jeff Standen, Chief of R&D – @jstanden
• Darren Sugita, Operations – @dsugita
• Joe Geck, Quality Lead – @joegeck

Forums

URL: http://forums.cerb4.com/
Volume: Medium (a couple dozen posts per day, but no need to read everything)

The forums are the most collaborative of the community resources.  This is where the developers and users meet to discuss:

• General Questions
• Feature Requests
• Odd Behavior and Troubleshooting
• Developer Diaries (Progress Logs)

Wiki Documentation

URL: http://wiki.cerb4.com/
Volume: Low (a couple articles or edits per day)

The wiki is the closest thing we have to official documentation.  If you sign up for an account you’ll be able to add your tips, tricks, and experiences with the rest of the community.

You can watch wiki edits via RSS:
http://wiki.cerb4.com/wiki/Special:Recentchanges (click ‘RSS’ at the bottom of the left sidebar)

And here’s the handbook of how to write in wiki markup:
http://meta.wikimedia.org/wiki/Help:Contents

Project Development Portal

URL: http://wgmdev.com/jira/browse/CHD
Volume: Low (a couple new issues per day)

This is the best place to file feature requests or bug reports.  We’ll accept feedback in any channel, but most of it ends up here.

Sign up for an account in the project portal to add your vote to issues you care about, or to receive updates when ‘watched’ issues have progress.

Support Center

URL: http://www.cerberusweb.com/support/

If you need to send us a direct e-mail, you can do so using our Support Center.  This is usually your best option if the topic of your conversation should remain private — for example, to resolve your issue you need to share some personal information about your helpdesk or configuration.  If you’re just asking general questions, you should try the Forums first, since another community member may have an answer for you quicker than an official developer.

Town Hall

URL: http://www.cerberusweb.com/chat

During the day, we almost always have at least one official member of the Cerb4 team in our Town Hall live chat room.  You can instant message using your browser without any special software.  Rather than being one-to-one, our conversations are open to everyone.  You can usually spot an official project member because their name ends with ‘@WGM’, such as Jeff@WGM.  Be forewarned that there’s no visible distinction between guests and developers.  You shouldn’t divulge any private information in Town Hall because anyone can read it.

Google Custom Search Engine

URL: http://tr.im/cerb4search

We have a lot of resources, huh?  Using the link above you can use our custom Google Search Engine to search through everything from a single place.  This should be your default starting point when you have questions or are troubleshooting.

Thanks for using Cerb!  If you haven’t figured it out by now, we’d love to hear what you think.

-Jeff@WGM