Comments on: New to Cerb4? The differences between Mail Routing and Inbox Routing http://www.cerb4.com/blog/2009/06/12/new-to-cerb4-the-differences-between-mail-routing-and-inbox-routing/ Information for the Cerb4 community: project news, tips & tricks, sneak peeks Sun, 07 Feb 2010 18:36:21 -0800 http://wordpress.org/?v=2.9-rare hourly 1 By: Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? Moving tickets to an inbox runs that group’s mail filters http://www.cerb4.com/blog/2009/06/12/new-to-cerb4-the-differences-between-mail-routing-and-inbox-routing/comment-page-1/#comment-2081 Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? Moving tickets to an inbox runs that group’s mail filters Sat, 22 Aug 2009 23:09:53 +0000 http://www.cerb4.com/blog/?p=857#comment-2081 [...] because of the mixed reactions it can draw. Because of Cerb4's emphasis on group scope where each team determines their own workflow with things like mail filters, auto-responses, and buckets, this "move" behavior can be a point of contention over two sides of [...] [...] because of the mixed reactions it can draw. Because of Cerb4’s emphasis on group scope where each team determines their own workflow with things like mail filters, auto-responses, and buckets, this “move” behavior can be a point of contention over two sides of [...]

]]> By: Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? About Workspaces http://www.cerb4.com/blog/2009/06/12/new-to-cerb4-the-differences-between-mail-routing-and-inbox-routing/comment-page-1/#comment-1834 Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? About Workspaces Tue, 16 Jun 2009 04:23:13 +0000 http://www.cerb4.com/blog/?p=857#comment-1834 [...] Running parallel to the “Double Check!” series, I’d like to officially deem this tutorial as the second entry in a new series, called “New to Cerb4?”. The series will focus on long-time Cerb4 features that most of us take for granted by now, but where new users could benefit from just a short overview and a few steps to get started. So it will definitely be more topic-based than the walkthroughs we usually write on accomplishing a specific workflow. The first entry will be my last post on the differences between Mail Routing and Inbox Routing. [...] [...] Running parallel to the “Double Check!” series, I’d like to officially deem this tutorial as the second entry in a new series, called “New to Cerb4?”. The series will focus on long-time Cerb4 features that most of us take for granted by now, but where new users could benefit from just a short overview and a few steps to get started. So it will definitely be more topic-based than the walkthroughs we usually write on accomplishing a specific workflow. The first entry will be my last post on the differences between Mail Routing and Inbox Routing. [...]

]]> By: Jeff Standen http://www.cerb4.com/blog/2009/06/12/new-to-cerb4-the-differences-between-mail-routing-and-inbox-routing/comment-page-1/#comment-1827 Jeff Standen Mon, 15 Jun 2009 01:20:07 +0000 http://www.cerb4.com/blog/?p=857#comment-1827 Great job, Joe! :) I know we take the distinctions between Routing/Filtering and Global/Groups for granted on our end -- this will be a handy resource. Great job, Joe! :) I know we take the distinctions between Routing/Filtering and Global/Groups for granted on our end — this will be a handy resource.

]]> By: Scott http://www.cerb4.com/blog/2009/06/12/new-to-cerb4-the-differences-between-mail-routing-and-inbox-routing/comment-page-1/#comment-1823 Scott Sat, 13 Jun 2009 07:01:01 +0000 http://www.cerb4.com/blog/?p=857#comment-1823 Joe, Very descriptive article. Anyone new to Cerb4 should have no problems understanding how to use the software based on this and other similar articles you've posted here. You've clearly explained how to use Cerb4 in ways even a village idiot could understand - it is very rare to see this kind of 'documentation' available for just about anything. PS - I missed you at the meeting today! Maybe you'll be at the office the next time I swing by. ;) Joe,

Very descriptive article. Anyone new to Cerb4 should have no problems understanding how to use the software based on this and other similar articles you’ve posted here. You’ve clearly explained how to use Cerb4 in ways even a village idiot could understand – it is very rare to see this kind of ‘documentation’ available for just about anything.

PS – I missed you at the meeting today! Maybe you’ll be at the office the next time I swing by. ;)

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