Comments on: Double Check! Mail filters, workspaces, translations after upgrades http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/ Information for the Cerb4 community: project news, tips & tricks, sneak peeks Sun, 07 Feb 2010 18:36:21 -0800 http://wordpress.org/?v=2.9-rare hourly 1 By: Joe Geck http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1955 Joe Geck Fri, 24 Jul 2009 03:00:08 +0000 http://www.cerb4.com/blog/?p=820#comment-1955 @Nonie Status Update: Issue resolved and now patched in stable 4.2.2! FIXED -- [TIcket Display] Clicking reply used to auto-focus the message body http://www.wgmdev.com/jira/browse/CHD-1257 Ok, everything should be back to normal with "quick" replies. The text box is once again auto-focused automatically. I personally verified this in IE7, Firefox, Safari, Opera and Chrome so it should be good to go! @Nonie

Status Update: Issue resolved and now patched in stable 4.2.2!

FIXED — [TIcket Display] Clicking reply used to auto-focus the message body
http://www.wgmdev.com/jira/browse/CHD-1257

Ok, everything should be back to normal with “quick” replies. The text box is once again auto-focused automatically. I personally verified this in IE7, Firefox, Safari, Opera and Chrome so it should be good to go!

]]> By: Joe Geck http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1842 Joe Geck Fri, 19 Jun 2009 21:53:32 +0000 http://www.cerb4.com/blog/?p=820#comment-1842 Thanks to everyone who notified us of the switch in To/Cc format to comma-delimited addresses. I've edited the article and added this information to the "Mail Filtering, Mail Routing, Inbox Routing" section. Thanks to everyone who notified us of the switch in To/Cc format to comma-delimited addresses. I’ve edited the article and added this information to the “Mail Filtering, Mail Routing, Inbox Routing” section.

]]> By: Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? About Workspaces http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1833 Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? About Workspaces Tue, 16 Jun 2009 04:12:29 +0000 http://www.cerb4.com/blog/?p=820#comment-1833 [...] parallel to the “Double Check!” series, I’d like to officially deem this tutorial as the second entry in a new series, [...] [...] parallel to the “Double Check!” series, I’d like to officially deem this tutorial as the second entry in a new series, [...]

]]> By: Joe Geck http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1820 Joe Geck Thu, 11 Jun 2009 03:29:23 +0000 http://www.cerb4.com/blog/?p=820#comment-1820 @Nonie Now I understand the problem, but I'm still not seeing this behavior first-hand in Safari. I'll keep my eye out, as it sounds like from your first comment that it's a bit sporadic. @Nonie

Now I understand the problem, but I’m still not seeing this behavior first-hand in Safari. I’ll keep my eye out, as it sounds like from your first comment that it’s a bit sporadic.

]]> By: Nonie http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1817 Nonie Wed, 10 Jun 2009 06:10:12 +0000 http://www.cerb4.com/blog/?p=820#comment-1817 Further investigation re the Safari problem reveals that the ticket gets included into the thread - but with no text and is marked as Outbound and is back appearing back in the same inbox. Further investigation re the Safari problem reveals that the ticket gets included into the thread – but with no text and is marked as Outbound and is back appearing back in the same inbox.

]]> By: Nonie http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1816 Nonie Wed, 10 Jun 2009 03:59:39 +0000 http://www.cerb4.com/blog/?p=820#comment-1816 Hi Guys Mac always :-) This is a difficult one to pick up - yes I type in the text and hit Reply (and all looks normal) but it isn't recorded in the email and reappears in the list of tickets in it's original state. I will try again tonight as I don't want to upgrade my work Mac until I know this is not a problem! It happened many, many times in the beta so I had to revert to v3. Hi Guys

Mac always :-)

This is a difficult one to pick up – yes I type in the text and hit Reply (and all looks normal) but it isn’t recorded in the email and reappears in the list of tickets in it’s original state. I will try again tonight as I don’t want to upgrade my work Mac until I know this is not a problem!

It happened many, many times in the beta so I had to revert to v3.

]]> By: Jeff Standen http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1815 Jeff Standen Wed, 10 Jun 2009 02:18:37 +0000 http://www.cerb4.com/blog/?p=820#comment-1815 Safari4 (in Fluid.app) is also my default browser during development and I haven't seen the issue either (with the early beta or the current Safari4 public beta). Safari4 (in Fluid.app) is also my default browser during development and I haven’t seen the issue either (with the early beta or the current Safari4 public beta).

]]> By: Joe Geck http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1814 Joe Geck Wed, 10 Jun 2009 01:50:52 +0000 http://www.cerb4.com/blog/?p=820#comment-1814 @Nonie I'm using the new Safari 4 right now (non-beta) on the Mac and am not seeing the same behavior. Are you on Mac or Windows? And just to clarify you mean you click the 'reply' button and the text isn't "carried over" to the message body? @Nonie

I’m using the new Safari 4 right now (non-beta) on the Mac and am not seeing the same behavior. Are you on Mac or Windows?

And just to clarify you mean you click the ‘reply’ button and the text isn’t “carried over” to the message body?

]]> By: Nonie http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1812 Nonie Wed, 10 Jun 2009 01:38:09 +0000 http://www.cerb4.com/blog/?p=820#comment-1812 Thanks for looking at my comments Joe - much appreciated! We usually use Cerberus in Safari and I noticed in the recent v4 beta that Cerberus ticket replies would evaporate after I hit the reply button - ie the reply text would not be saved. I tried the new version 4 Safari last night and the problem is still there, so will stick with version 3 for the time being. Any chance we could get v4 Safari compatibility? Thanks for looking at my comments Joe – much appreciated!

We usually use Cerberus in Safari and I noticed in the recent v4 beta that Cerberus ticket replies would evaporate after I hit the reply button – ie the reply text would not be saved.

I tried the new version 4 Safari last night and the problem is still there, so will stick with version 3 for the time being.

Any chance we could get v4 Safari compatibility?

]]> By: Joe Geck http://www.cerb4.com/blog/2009/06/08/double-check-mail-filters-workspaces-translations-after-upgrades/comment-page-1/#comment-1809 Joe Geck Tue, 09 Jun 2009 20:44:22 +0000 http://www.cerb4.com/blog/?p=820#comment-1809 Status Update: Issues resolved and now patched in stable! (I believe this one works retroactively and will "fix" broken filters, others who upgrade fully from 4.1 will never see this bug.) FIXED -- [Workspaces] Upgrade to 4.2 breaks existing group filter http://www.wgmdev.com/jira/browse/CHD-1243 (This one the developers aren't going to bother with; I assume since the change was so dramatic it's probably not a one line fix. So be sure to recreate the "Ticket Assignment" rule if you need it.) WON'T FIX -- [E-mail Notifications] "Ticket assignment" rule is not transferred after upgrade to 4.2 http://www.wgmdev.com/jira/browse/CHD-1252 (Preferred language will be restored automatically.) FIXED -- [Translations] Recent builds will not change language http://www.wgmdev.com/jira/browse/CHD-1232 (Tickets that are marked as spam, will no longer send a notification to your e-mail. This includes tickets in the Spam bucket and Spam that is auto-deleted.) FIXED -- [E-mail Notifications] Spam tickets are being forwarded http://www.wgmdev.com/jira/browse/CHD-1253 Status Update: Issues resolved and now patched in stable!

(I believe this one works retroactively and will “fix” broken filters, others who upgrade fully from 4.1 will never see this bug.)

FIXED — [Workspaces] Upgrade to 4.2 breaks existing group filter
http://www.wgmdev.com/jira/browse/CHD-1243

(This one the developers aren’t going to bother with; I assume since the change was so dramatic it’s probably not a one line fix. So be sure to recreate the “Ticket Assignment” rule if you need it.)

WON’T FIX — [E-mail Notifications] “Ticket assignment” rule is not transferred after upgrade to 4.2
http://www.wgmdev.com/jira/browse/CHD-1252

(Preferred language will be restored automatically.)

FIXED — [Translations] Recent builds will not change language
http://www.wgmdev.com/jira/browse/CHD-1232

(Tickets that are marked as spam, will no longer send a notification to your e-mail. This includes tickets in the Spam bucket and Spam that is auto-deleted.)

FIXED — [E-mail Notifications] Spam tickets are being forwarded
http://www.wgmdev.com/jira/browse/CHD-1253

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