Comments on: Using the Knowledgebase to share resources the way you want [Part 2] http://www.cerb4.com/blog/2008/12/17/using-the-knowledgebase-to-share-resources-the-way-you-want-part-2/ Information for the Cerb4 community: project news, tips & tricks, sneak peeks Sun, 07 Feb 2010 18:36:21 -0800 http://wordpress.org/?v=2.9-rare hourly 1 By: Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? Knowledgebase tutorial now revamped for version 4.3 http://www.cerb4.com/blog/2008/12/17/using-the-knowledgebase-to-share-resources-the-way-you-want-part-2/comment-page-1/#comment-2373 Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? Knowledgebase tutorial now revamped for version 4.3 Fri, 02 Oct 2009 02:21:04 +0000 http://www.cerb4.com/blog/?p=437#comment-2373 [...] you’ve been to the old Knowledgebase tutorials lately, either on the blog (part 1 and part 2), or the carbon copy placed on the wiki, then you’ll realize how your Helpdesk looks nothing [...] [...] you’ve been to the old Knowledgebase tutorials lately, either on the blog (part 1 and part 2), or the carbon copy placed on the wiki, then you’ll realize how your Helpdesk looks nothing [...]

]]> By: Joe Geck http://www.cerb4.com/blog/2008/12/17/using-the-knowledgebase-to-share-resources-the-way-you-want-part-2/comment-page-1/#comment-1740 Joe Geck Wed, 25 Mar 2009 23:07:36 +0000 http://www.cerb4.com/blog/?p=437#comment-1740 @Kandarp Hmmm, as far as I know public editing of the KB was never an option and is still not being considered at this time. I'll apologize on behalf of WGM if we accidentally gave you this false impression, it surely was not intentional. If you happen to ever find where we mentioned this, please let us know so we can clear it up. I think our current stance on public editing of any resource, is that it should be limited to a wiki and be outside of Cerb4's immediate scope. @Kandarp

Hmmm, as far as I know public editing of the KB was never an option and is still not being considered at this time. I’ll apologize on behalf of WGM if we accidentally gave you this false impression, it surely was not intentional. If you happen to ever find where we mentioned this, please let us know so we can clear it up.

I think our current stance on public editing of any resource, is that it should be limited to a wiki and be outside of Cerb4’s immediate scope.

]]> By: Kandarp Patel http://www.cerb4.com/blog/2008/12/17/using-the-knowledgebase-to-share-resources-the-way-you-want-part-2/comment-page-1/#comment-1737 Kandarp Patel Mon, 23 Mar 2009 18:20:17 +0000 http://www.cerb4.com/blog/?p=437#comment-1737 Before installing cerb4 I had read that the Community facing Knowledgebase would allow edits by the public (user login required). I can't seem to find mention of this anymore. Does this feature exist/is it in the works/is it not going to happen? Thanks, Kandarp Before installing cerb4 I had read that the Community facing Knowledgebase would allow edits by the public (user login required). I can’t seem to find mention of this anymore. Does this feature exist/is it in the works/is it not going to happen?

Thanks,
Kandarp

]]> By: Cerberus Helpdesk Blog » Blog Archive » Using the Knowledgebase to share resources the way you want [Part 1] http://www.cerb4.com/blog/2008/12/17/using-the-knowledgebase-to-share-resources-the-way-you-want-part-2/comment-page-1/#comment-1486 Cerberus Helpdesk Blog » Blog Archive » Using the Knowledgebase to share resources the way you want [Part 1] Wed, 17 Dec 2008 18:58:20 +0000 http://www.cerb4.com/blog/?p=437#comment-1486 [...] As you can see, when used in conjunction with replies the KB works very similar to F&R — workers can refer to it whenever they need to look up any information. The next major application of the KB is letting your users explore categories of your choosing, outside of the Helpdesk. We’ll cover that in part 2. [...] [...] As you can see, when used in conjunction with replies the KB works very similar to F&R — workers can refer to it whenever they need to look up any information. The next major application of the KB is letting your users explore categories of your choosing, outside of the Helpdesk. We’ll cover that in part 2. [...]

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