Before we bit off a huge multi-month chunk of work in the last release with UTF-8, Translations, and Time Tracking, we had a pretty good cadence going with stable, feedback-rich releases flying out the door every couple weeks.  Our project is built around incremental improvements based on your feedback; and queuing things up until a release is “marketable” is a needless distraction.

Build 809 is a welcome return to more frequent updates, with over 60 improvements coming only two weeks after the previous release.  This update has a couple great new features, but it was primarily focused on cleaning up a lot of the reported usability issues that came up during the functionality spree the past couple months.

Since I realize the average person among you probably enjoys reading sprawling developer notes as much as cleaning two weeks worth of dishes, here are the highlights:

Turn your team into a well-oiled machine with Global Worker Notifications:
http://www.cerb4.com/blog/2008/11/25/turn-your-team-into-a-well-oiled-machine-with-global-notifications/

Recover Disk Space with the Attachments Cleanup Tool:
http://www.cerb4.com/blog/2008/11/25/sneak-peek-attachments-cleanup/

For the adventurous, here’s the complete list of fixes and improvements:
http://forum.cerb4.com/showthread.php?t=1491

If nothing else, the fact most of this update is subtle improvements is proof that unglamorous bugs and usability snags do actually get fixed.  Keep the feedback coming!

Here’s how to update your Cerb4 On-Site helpdesk to the latest version:
http://wiki.cerb4.com/wiki/Upgrading_to_Newer_Versions_of_Cerberus_Helpdesk_4.0

If you have a Cerb4 On-Demand helpdesk, we’ll be performing upgrades this holiday weekend.  If you can’t wait, send us a quick e-mail and we’ll update you ASAP.

Why be the last to know when something gets better?  Subscribe to the blog for a stream of tips, sneak peeks, advisories, and community discussion.

And finally, as always, thanks for being a part of the project!
- Jeff Standen, Chief of R&D, WebGroup Media LLC.