http://www.cerb4.com/blog/2008/11/12/using-the-knowledgebase-to-share-resources-the-way-you-want-part-1/ Information for the Cerb4 community: project news, tips & tricks, sneak peeks Sun, 07 Feb 2010 18:36:21 -0800 http://wordpress.org/?v=2.9-rare hourly 1 http://www.cerb4.com/blog/2008/11/12/using-the-knowledgebase-to-share-resources-the-way-you-want-part-1/comment-page-1/#comment-2372 Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? Knowledgebase tutorial now revamped for version 4.3 Fri, 02 Oct 2009 02:18:30 +0000 http://www.cerb4.com/blog/?p=346#comment-2372 [...] you’ve been to the old Knowledgebase tutorials lately, either on the blog (part 1 and part 2), or the carbon copy placed on the wiki, then you’ll realize how your Helpdesk [...] [...] you’ve been to the old Knowledgebase tutorials lately, either on the blog (part 1 and part 2), or the carbon copy placed on the wiki, then you’ll realize how your Helpdesk [...]

]]> http://www.cerb4.com/blog/2008/11/12/using-the-knowledgebase-to-share-resources-the-way-you-want-part-1/comment-page-1/#comment-1597 Andy Thu, 05 Feb 2009 23:16:59 +0000 http://www.cerb4.com/blog/?p=346#comment-1597 I can't wait to upgrade our installation and try this. I can’t wait to upgrade our installation and try this.

]]> http://www.cerb4.com/blog/2008/11/12/using-the-knowledgebase-to-share-resources-the-way-you-want-part-1/comment-page-1/#comment-1485 Cerberus Helpdesk Blog » Blog Archive » Using the Knowledgebase to share resources the way you want [Part 2] Wed, 17 Dec 2008 18:56:26 +0000 http://www.cerb4.com/blog/?p=346#comment-1485 [...] Part 1 of this series gave your workers a Knowledgebase where they can create new articles, edit existing ones, or search the KB for information when responding to customers. At this point you can use the KB, as is, for your internal use or you could expand its audience by opening it up to the public. To do this you need to set up a Community Tool where your users can explore and search the KB through a public-facing web site. To create a KB community tool, click ‘helpdesk setup’, the ‘Community Tools’ tab and add a new ‘Public Knowledgebase’. [...] [...] Part 1 of this series gave your workers a Knowledgebase where they can create new articles, edit existing ones, or search the KB for information when responding to customers. At this point you can use the KB, as is, for your internal use or you could expand its audience by opening it up to the public. To do this you need to set up a Community Tool where your users can explore and search the KB through a public-facing web site. To create a KB community tool, click ‘helpdesk setup’, the ‘Community Tools’ tab and add a new ‘Public Knowledgebase’. [...]

]]> http://www.cerb4.com/blog/2008/11/12/using-the-knowledgebase-to-share-resources-the-way-you-want-part-1/comment-page-1/#comment-1426 tdg Fri, 21 Nov 2008 22:32:59 +0000 http://www.cerb4.com/blog/?p=346#comment-1426 I'm looking forward to part 2. I’m looking forward to part 2.

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