For the past several months we’ve asked the Cerb4 community what big features they’d like us to work on next, and we repeatedly heard the same two requests: time tracking and translations.

We’re proud today to announce several new major features:

• Time Tracking – track how your workers spend time by organization and activity.
• Feedback Tracking – capture valuable customer feedback from conversations and share it with the appropriate team: testimonials, criticism, competitive comparisons, mindshare, etc.
• UTF-8 / Translations – now you can send and receive mail with international character sets. You can also translate the helpdesk interface into most languages.
• Translation Editor – create or share language packs from right inside the app. The highly-usable translation editor allows you to see the result of your translations in real-time. It supports incremental translations (quickly finding new text from plugins or upgrades).
• Spam Analysis – if you’ve ever wondered how Cerb4’s anti-spam system makes decisions you can enable the Spam Analysis plugin and click the new tab while displaying any ticket.
• Home and Activity – ‘Home’ provides an easier way to keep track of your assignments: tickets, tasks, forums, etc. ‘Activity’ groups together feedback, tasks, time tracking, and forum explorer to reduce clutter. Both areas are plugin-ready.

You can read through the appropriate blog entries for more in-depth explanations:

• Sneak Peek: Sender Management
  
• Sneak Peek: Time Tracking
  
• Sneak Peek: Feedback Tracking
  
• Sneak Peek: UTF-8 / Localization
  

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You can find the full list of changes for this release in the forums:
http://forum.cerb4.com/showthread.php?t=1423

Thanks for being a part of the project!

- Jeff Standen, Chief of R&D, WebGroup Media LLC.