http://www.cerb4.com/blog/2008/10/10/search-your-organizations-resources-using-fetch-retrieve/ Information for the Cerb4 community: project news, tips & tricks, sneak peeks Sun, 07 Feb 2010 18:36:21 -0800 http://wordpress.org/?v=2.9-rare hourly 1 http://www.cerb4.com/blog/2008/10/10/search-your-organizations-resources-using-fetch-retrieve/comment-page-1/#comment-3766 Cerberus Helpdesk Blog » Blog Archive » New to Cerb4? Fetch & Retrieve tutorial now revamped for latest versions Thu, 05 Nov 2009 00:37:30 +0000 http://www.cerb4.com/blog/?p=297#comment-3766 [...] to Cerb4. Please refer to this for all your Fetch & Retrieve questions and ignore the old blog post. Here’s the new permanent [...] [...] to Cerb4. Please refer to this for all your Fetch & Retrieve questions and ignore the old blog post. Here’s the new permanent [...]

]]> http://www.cerb4.com/blog/2008/10/10/search-your-organizations-resources-using-fetch-retrieve/comment-page-1/#comment-1386 Cerberus Helpdesk - Blog » Blog Archive » Using the Knowledgebase to share resources the way you want [Part 1] Thu, 13 Nov 2008 07:07:53 +0000 http://www.cerb4.com/blog/?p=297#comment-1386 [...] If you’ve read my earlier write-up detailing the Fetch & Retrieve tool, the Knowledgebase will sound very familiar, almost too similar perhaps. Both serve the same general purpose as an information resource, both are used for retrieving documentation collected and updated by your organization, and both allow you to search and grab text right from your reply box. But that’s where the similarities end; it’s the few differences that makes the KB valuable in its own right, and worth using in addition to F&R. [...] [...] If you’ve read my earlier write-up detailing the Fetch & Retrieve tool, the Knowledgebase will sound very familiar, almost too similar perhaps. Both serve the same general purpose as an information resource, both are used for retrieving documentation collected and updated by your organization, and both allow you to search and grab text right from your reply box. But that’s where the similarities end; it’s the few differences that makes the KB valuable in its own right, and worth using in addition to F&R. [...]

]]>