While I’ve written about Cerb4’s own Long-Term vs. Short-Term Caching before, I haven’t really explained Cerb4’s support for advanced caching strategies like Memcached.

I sat down this afternoon and wrote some notes on using both APC and Memcached to turbo-charge your helpdesk page loads: http://wiki.cerb4.com/wiki/Performance

Keep in mind that both of these options will likely require you to have administrator-level access on your server.  If that access is above your pay-grade, and you haven’t felt like performance issues have been holding you back, then just tuck this tip away in the back of your mind for the day that it comes up.

(APC and Memcached are also two more benefits of hosting your helpdesk on our On-Demand platform.)

Enjoy the tips!  Feel free to comment if you get stuck following the instructions.

-Jeff@WGM