Hi Cerb4 blog readers!

I’m writing this to let you all know that you’re going to start seeing a lot more contributions submitted by yours truly. I thought I’d write this first post to introduce myself in case you ever want to know who you’re dealing with on a daily basis.

My name’s Joe Geck, nice to meet ya!

I’m the Q/A Lead over at our little company WebGroup Media, WGM for short. We make a product I’m sure you’re familiar with called Cerberus Helpdesk, or Cerb4 as we’re starting to call it. Rolls off the tongue a lot better during sales calls, don’t you agree :)

So yeah I search for bugs, but there’s a lot more couple other things I do too:

• Ever hear of that stable build test we run every so often to get out fresh bug fixes and features to our users? Yeah that’s me.
• Ever wonder how all those ideas in the forums get transcribed to WGM’s feature tracking portal. Yeah that’s me again.
• And who writes those boring follow-up posts?

JIRA’d

This bug/improvement has been filed in our tracking portal for the developers to take a look at, if any progress is made you can track it here.

Me again, the artist in the forums formerly known as joewgm. FYI I decided to change my forum profile to my real name, joegeck, just to make it consistent across the WGM brand. Thankfully it’s also easy to remember, 2-syllables, short and sweet!

Oh yeah one last thing I almost forgot, every once in a while you may find me installing your purchased copy of Cerb4. I always look forward to getting customers up and running ASAP :)

Until next time feel free to keep tabs on me in the forums.

-joegeck@wgm