Community Manager rises to the challenge with New Blog Ideas!
Community, Debate August 23rd, 2008
posted by Joe GeckMy new role from the boss upstairs that I decided to undertake is Cerb4 “Community Manager”. You know, that funny job title you hear tossed around popular online companies. It’s gotten so big it’s even entered the video game space over the past decade.
So what kind of monumental changes to Cerb4 can you expect, thanks to my new found powers? It shames me to admit it, but more than likely I’m just going to be that guy who writes to the blog every week. To prepare I’ve been playing with a few ideas on how to spice up our blog space:
- New Tips & Tricks I’ve discovered with all the hours and hours of Q/A, testing and re-testing Cerb4. Plus more from the rest of our staff. And better yet insightful tips I steal from the forums ;)
- A look at the development process Behind Cerb4. Sharing the how & why we approach fixes and requests the way we do.
- Community Feedback Question & Answer. A chance to highlight problems that come up from time to time for Cerb4 users and more importantly a chance to share the answer with everyone.
- Tutorials and hopefully lots of ‘em. How-to snippets for anything and everything Cerb4. We’d love to throw some more video screencasts up on our website too!
- JIRA Milestone Round-Up, the name and idea is still in development but we’d like to find a way to share our opinions with the community on any unscheduled JIRA issues. By unscheduled we mean they’re still in the “no progress” queue and haven’t been scheduled yet for an upcoming release. We already have internal meetings where we go through these issues one at a time, we want to open up that meeting to you.
- Feature Request Spotlight where we showcase a new idea submitted to JIRA. These will be ripped straight from the mind’s of the Cerb4 community and displayed here for your reading pleasure. This is a way to expose an interesting feature to fresh faces that may have missed it in the junk-pile that is our tracking portal. Hopefully tunneling more votes and feedback so we can gauge interest from an even wider audience.
- Most importantly My Personal Rants on all things Cerberus.
My goal is to find time to do a couple of these write-ups on a regular basis. Got something better? Post it in the comments and tell us how much these ideas stink!
-joegeck@wgm

Congratulations on your new role! It’s great that you volunteered for it! ;)
I have many resources on my blog along with links to connect with other community managers in case you want to share ideas. Feel free to drop on by.
http://conniebensen.com/
Enjoy! it’s the best job ever!
Connie
[...] the first edition of Feature Request Spotlight! As you may recall from one of my early write-ups, I proposed a regular segment where I’d showcase a unique idea submitted by the community. By presenting this in a separate venue, I hope to attract fresh eyes to a feature request that was [...]