Alright!  As of tonight we should be completed with all the planned *.cerb4.com On-Demand migrations to the new network.

If you host with us and have a firewall in front of your POP3/IMAP account, ping your *.cerb4.com site and update your firewall with the new IP.

If you have a DNS alias (support.yoursite.com -> yoursite.cerb4.com), you should switch to using a “CNAME” record to your *.cerb4.com domain rather than an “A” record to a specific IP.  In the future you won’t have to update your IP if it changes.

Enjoy!

-Jeff@WGM

The RAID controller/storage on one of the Cerb4 On-Demand servers started throwing constant kernel panics this morning.  We decided to just quickly migrate the affected sites (about a dozen) to new hardware before we started our troubleshooting and hardware replacements.

As we decouple our On-Demand installations from specific hardware it will be increasingly common for IPs to change.  If you’re using a DNS “A” record to customize your domain, you should switch to a “CNAME” record that maps to your *.cerb4.com domain opposed to a specific IP.  That will transition cleanly as your site moves around on our network.  Feel free to drop us a note if you need help with that.

The downtime this morning for the affected sites was minimal but sporadic (due to reboots).  Everything should be moved over now (with the exception of a few historical attachments if your helpdesk is huge — those are still copying as I type this).

Hardware has no common courtesy ;) — but at least the Cerb4 design makes things easy to move around in minutes if the need arises.

-Jeff@WGM