After many months of hard work, we released Cerb4 into a world of overflowing inboxes and overworked people. A crowd started to take notice.

“Welcome to the party!” we said.

“Oh, this is a nice little get-together,” said the crowd. “But it’s not a party without Custom Fields!”

Being good hosts, we promptly set down our plastic cups of punch and disappeared into the WGM development labs. Keyboards began to click away rhythmically like locust. The shouts of developers rang out, intermingled with the squeaking of whiteboard markers.

Some time passed. Suddenly, the doors of development burst open and we programmers emerged, looking like zombies; but smiling — unlike any zombie I’ve ever met.

“Everybody,” we shouted in unison, “we’d like to introduce Custom Fields!”

Then we had ourselves a party.

(That’s pretty close to what happened, anyway.)

Late-night delirium aside, here’s the scoop:

• You can now create custom fields at the global and group levels. At the global level you may want to re-create custom statuses or ticket priorities. At the group level you can track more localized data, like product or department-related fields.
• You can view custom fields as columns on any worklist.
• You can use custom fields as search criteria.
• You can associate custom fields with the situational questionnaires on the Support Center to have answers captured in ticket fields automatically. This also allows you to build more detailed contact forms, using single-line text fields, multi-line text boxes, dropdown menus, checkboxes and date fields.

Enjoy!